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Kandio

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Orders and Shipping

Which countries do you ship to?

We ship orders to all countries in the European Union as well as the United Kingdom.

How long does it take to process my order?

Orders placed by 14:00 on working days will be dispatched the same day. The estimated delivery time is:
– Poland: 1-2 working days
– Germany: 1-3 working days
– United Kingdom: 2-3 working days
– Other EU countries: 3-5 working days

What are the shipping costs?

Shipping costs depend on the destination country and the order value. We offer free shipping on orders above a certain amount. Details can be found in the Shipping and Payments section.

Can I track my order?

Yes! After dispatch, you will receive an email with a tracking number, allowing you to monitor the status of your order.

Do you offer a collection option?

Currently, we do not offer self-collection. All orders are shipped from our warehouses.

Payments

What payment methods do you accept?

We accept the following payment methods: PayPal, Klarna, Stripe, credit cards, Apple Pay, Google Pay, Przelewy24, and Blik.

Are my payments secure?

Yes, we use the latest encryption technologies to ensure the complete security of your transactions.

Products and Warranty

Are all products new?

Yes, we sell only new and original products.

Are the products covered by a warranty?

Yes, all our products come with a warranty:
– 24 months for individual customers
– 12 months for businesses

Can I return a product if I don’t like it?

Yes, you have the right to return a product within 14 days of receiving it. Details on our return policy can be found in our return guidelines.

What should I do if I receive a damaged product?

If your product arrives damaged, please contact our customer service team. We will replace the product or issue a refund.

Customer Service

How can I contact you?

You can reach us via the contact form on our website, by email, or by phone. Details can be found in the Contact section.

How quickly do you respond to enquiries?

We aim to respond to all enquiries within 24 hours on working days.

Do you offer a loyalty programme or discounts?

Yes, we regularly run promotions and offer discounts for regular customers. You can subscribe to our newsletter to stay informed about the latest offers.